I had a very unsatisfactory experience with the service during my visit to Egypt, a place where tourists must be particularly vigilant due to prevalent scams. An operator on the platform incorrectly asserted that I took part in a tour, which was not the case. In truth, the operator requested that I cancel my booking — I have clear WhatsApp conversations to support this. Even after providing this evidence, they continued to use the false claim against me. I asked for solid proof that I actually participated in the tour, but instead of receiving proper customer support, I was held responsible as the customer. This approach fosters a situation where dishonest operators can exploit travelers. To clarify, I joined a different tour the next day and have proof of that experience as well. Given the known dangers in Egypt, I anticipated better protection for customers from the service. Unfortunately, my experience fell short of that expectation. I strongly recommend that travelers document everything and be cautious when using this platform.
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