If I can give them a NEGATIVE STAR, I would. Prior to engaging online with Tripadvisor, I did my research to check the price of the specific hotel that I'd like to stay. It was my very first time to use online for booking a hotel reservaton and it happened that I used them. The online reservation I made was almost 4 weeks ahead of time of the intended check-in date. I received just a few minutes after from an associate for me to make the payment. The total amount I need to pay was verified over the phone and I proceed making the payment. Few minutes after, I received an email confirmation with the total amount BUT it was MORE THAN what I was told over the phone. My credit card was charged for more than the amount I was informed over the phone. Within about 10 minutes from the time we were on the phone, the time I received the email and the time I called back, I tried asking for a cancellation and full refund. The reason behind this is that my credit card reflect additional charges, and these are the TAX and RESORT FEES. The hotel I was trying to book through them is in asia. I stayed in this hotel several time where I used to call them directly to make reservation. Anyhow, long story short, I asked to cancel and a full refund but they only refunded me partial of the amount they charged my card. I was charged with A HEFTLY AMOUND OF CANCELLATION FEE, I only saw this fee after they sent me the invoice via email. It was not disclosed over the phone. HORRIBLE ONLINE SERVICE....AVOID THIS SITE!
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