I wouldn't even rate them with one star! They truly deserve a -1000. I booked a trip, and everything seemed fine at first. However, the next day, I received an email saying that the trip 'was not approved' and they could no longer provide that itinerary. I was given two options: cancel and wait for a refund—10 to 15 days later!—or accept a credit and rebook a different flight. I was quite frustrated, as they shouldn’t have charged me until the trip was confirmed. I didn’t have the funds to rebook with another company, leaving me stuck with them.
I had to choose the credit. I booked another flight, and everything seemed fine... until I got another email about four hours later saying that this one wasn't approved either. I was furious at this point; my travel plans were not flexible. I could never reach anyone on the phone. Eventually, I managed to book something that was approved, but now there's a 'credit' of $100 in my account. I will never use their services again, and they refuse to return my money. WORST SERVICE EVER!
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