I had a flight cancelled by the airline, and Kiwi.com made it impossible to get a refund. They forced me to apply through their system, which then told me to wait "up to 3 months." When I tried to chargeback via my bank, Kiwi.com blocked my request and claimed the ticket was non-refundable, even though the airline confirmed they had already refunded Kiwi. It feels like they are just holding onto my money.
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