I strongly suggest looking for a more reputable insurance provider. This service completely lacks in communication. Rather than detailing my own frustrating experience, I recommend travelers on Viking seek out a company with better coverage and ratings. Interactions with the 'customer support' are nothing short of frustrating and unprofessional. They merely take messages and send them into a void without providing direct answers or guidance. Additionally, some of the individuals handling these messages exhibit poor communication skills. They rely on a third party for repatriation flights that use inefficient routing, adding significant time to return flights. The third-party travel service they utilize apparently does not have any customer service representatives; they only have an answering machine and, like the service, do not address inquiries. The service does not offer assistance with issues involving their agent.
Claim your business profile now and gain access to all features and respond to customer reviews.
Trip Mate is the partner that leading travel professionals turn to for high-quality travel protection products and services for the traveling public. In addition to offering industry leading travel insurance plans, we provide administrative service...
