Review Time
I strongly suggest looking for a more reputable insurance provider. This service completely lacks in communication. Rather than detailing my own frustrating experience, I recommend travelers on Viking seek out a company with better coverage and ratings. Interactions with the 'customer support' are nothing short of frustrating and unprofessional. They merely take messages and send them into a void without providing direct answers or guidance. Additionally, some of the individuals handling these messages exhibit poor communication skills. They rely on a third party for repatriation flights that use inefficient routing, adding significant time to return flights. The third-party travel service they utilize apparently does not have any customer service representatives; they only have an answering machine and, like the service, do not address inquiries. The service does not offer assistance with issues involving their agent.
I booked a flight with insurance but had to cancel due to my doctor's orders. I submitted all required documentation multiple times but was told I hadn't provided everything needed for a refund. It feels unreasonable to have insurance if claims can be denied despite evidence. The customer service was also unhelpful.
I wouldn't call it GREAT, but it was generally efficient. I filled out the necessary forms and submitted them, but it seemed to take a while for a response. Planning a trip at 84 years old always comes with risks, so I opted for trip insurance. Unfortunately, we missed seeing our son, who lives abroad, but hopefully, he can visit us next year.
I give this place one star because I can't give it less. They denied my claim, saying I should have anticipated the hurricane and canceled my trip earlier. There was no way to reach my destination. This is the worst experience I've ever had with a company; I advise against giving them your money.
This was my second time needing to use the service due to unforeseen circumstances. The claims process was straightforward, and despite an initial error from my doctor, the insurance team handled it promptly. I received payment almost immediately. They provided excellent support!
I was planning a trip that fell through. They only offer a single type of agreement that doesn't clarify hurricane categories, meaning any hurricane won't qualify for reimbursement. I filed a complaint with the Better Business Bureau, having lost a significant amount of money. They often suggest reading the trip information, but they don't provide an opportunity to review it before purchasing.
After booking a trip with insurance, a hurricane damaged the resort before our travel dates. We filled out a claim as instructed but received less than half of our total reservation cost. The insurance company stated that our travel dates were outside the window for a cash refund, only offering a voucher instead. It's frustrating, especially since we received a refund from the resort, but not from the insurance.
I had to cancel my trip, and filing the claim was easy and straightforward. Tracking the claim online was very convenient, and it was settled and paid out much faster than I anticipated. I highly recommend the service for any future travel insurance needs and appreciate the staff's support.
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Trip Mate is the partner that leading travel professionals turn to for high-quality travel protection products and services for the traveling public. In addition to offering industry leading travel insurance plans, we provide administrative service...
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