It has been several months since I reviewed Trip Mate. My feelings haven’t changed. After my negative review I received a call from one of their adjusters telling me they never recieved the necessary documentation to review my case. I sent EVERYTHING to them they requested and nothing showed up even though I got emails they had received my information. She told me to resend what I had sent. She also told me to call if I had questions. I did, almost after I hung up. When I tried to contact her at the number she gave me it went directly back to their customer service people. They said they couldn’t connect me with Vanessa since she was an adjuster and they don’t let people directly speak with them. I was told she would call me back. Never heard another word. So I guess the only way to get their attention is to write a negative review. This ticket with CheapOair was a lot of money. I had insured the ticket. Shortly after my purchase I was told by my doctor I couldn’t fly. I sent the doctor’s paperwork with the information I needed. Now i only have a copy of that which I am told isn’t acceptable. What a runaround.
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Trip Mate is the partner that leading travel professionals turn to for high-quality travel protection products and services for the traveling public. In addition to offering industry leading travel insurance plans, we provide administrative service...
