They delivered the wrong suitcase, and were incredibly unhelpful in resolving the issue. Despite me needing the correct suitcase promptly, they would not resend the correct suitcase before I returned the one they incorrectly sent - leaving me responsible for their mistake, and in a time crunch to ensure I’d have a suitcase for my holiday. They offered no compensation or accommodations, leaving me to have to lug a heavy box with the suitcase in it to a post office. The customer service representative I spoke to was unhelpful. I would advise people to think twice before ordering from Tripp, especially directly from their website. My order number was T273139705. This was reposted as Tripp asked me to share my order number and then did not get in touch.
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