After purchasing 2 of the same suitcases back in 2023 the locks unfortunately both failed on our latest trip, within 2 days of each other.
I contacted Tripp to see if this would be covered under the ‘5 Year Guarantee’ - I was contacted by Nikita Priestley - she was absolutely fantastic, incredibly helpful and guided me through everything. I just had to send pictures of the suitcases and locks to her as well as a short video showing the locks being broken. I had a reply within the same day to confirm that she would send 2x replacements locks out and for me to confirm the address.
A few hours later I received an email from Hits Patel with instructions on how to change the locks once they arrive.
All very straight forward, a faultless service and overall great suitcases which are very robust.
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