I purchased a dress for my daughter's first communion and when it came, the bow was pinned to the front instead of the back. The pin had rusted and left two holes and a stain. I contacted Trish Scully and they gave me two options get a replacement or store credit. I asked for a replacement, but the size we needed wasn't in stock. I asked if we could get a different dress in the correct size and get the 20% discount we had gotten on the first dress since it's not our fault the dress came damaged. They said no. When I asked if I was understanding properly, and guessed I'd probably have to pay for shipping the new dress, too, they immediately started a refund (minus the original $15 shipping fee, of course) and said I'd have the money in about 5-7 business days. I paid $75 for this dress, I'm only getting $56 back. It's not usable because the ribbon is part of the dress. I'm out my money for shipping, and have an upset little girl. I've purchased a number of things over the years and have mostly been happy. All I'm asking for is to send me a replacement dress that's the same price as the first one and don't make me pay shipping for a defective product. I don't think that's unreasonable.
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Trish Scully designs distinctive, boutique children's clothing, shoes and accessories. Shop our collection of suits, dresses, shoes and more!
