Review Time
I was very excited to get my daughter’s baptism dress and shoes. It came super fast so that was nice, however, it arrived without the belt set and their shoe size run big so they didn’t fit. I immediately reached out to them and asked them to send me the belt set and if I could exchange the shoes as their size chart is not accurate, the guy I spoke to, said they will ship the belt set immediately but that I should pay the $15 handling fee to exchange the shoes, or send an email so the manager hears my case and waives the fee, even though, it was a mistake on their part. Long story short, they never sent the belt dress, even after reaching out to them 1000 times by email and by phone (same guy every time) and after explaining that my daughter needed it ASAP. Every time their response was the same, nothing specific to my case and concern, their reply was “we will do our best to ship it”. I finally asked 3 days prior to my daughter’s baptism, is it ever going to arrive? To what they finally gave me an actual answer, it will be shipped next week. Needless to say I requested a refund, returned everything went to Dillards and got my daughter a beautiful dress and shoes. Horrible company and they obviously don’t care about making it right. I’ll never buy from them again.
Size chart is inaccurate, and customer service does not assist in helping you decide if another size would fit. They just give you the return information. I read about the return policy and that should have been a red flag in the first place.
Size chart is inaccurate, and customer service does not assist in helping you decide if another size would fit. They just give you the return information. I read about the return policy and that should have been a red flag in the first place.
I purchased a dress for my daughter's first communion and when it came, the bow was pinned to the front instead of the back. The pin had rusted and left two holes and a stain. I contacted Trish Scully and they gave me two options get a replacement or store credit. I asked for a replacement, but the size we needed wasn't in stock. I asked if we could get a different dress in the correct size and get the 20% discount we had gotten on the first dress since it's not our fault the dress came damaged. They said no. When I asked if I was understanding properly, and guessed I'd probably have to pay for shipping the new dress, too, they immediately started a refund (minus the original $15 shipping fee, of course) and said I'd have the money in about 5-7 business days. I paid $75 for this dress, I'm only getting $56 back. It's not usable because the ribbon is part of the dress. I'm out my money for shipping, and have an upset little girl. I've purchased a number of things over the years and have mostly been happy. All I'm asking for is to send me a replacement dress that's the same price as the first one and don't make me pay shipping for a defective product. I don't think that's unreasonable.
Read the small print regarding refunds, shipping costs and restocking fees. I returned 2 children’s dresses and accessories which were not the quality I expected. I paid the shipping costs to return them and was also was charged a $14.99 restocking fee. The original shipping costs were also not refunded.To return something I was out of pocket by approx $45. I would not buy from this company again. There are much better online companies out there.
Their sizing runs small, but it's shocking just how small they can be. Given you can't try things on, you'd think they'd be more helpful, but no: for a direct exchange they will charge you $15. I was a repeat customer until I couldn't even get a response from the company -- just form responses to each correspondence I sent. They will not help you. They do not care about you. Don't waste your money.
Oh, I wish I had looked up the reviews before ordering.I ordered matching outfits for my four kids and then they called me and said one of them was no longer in stock and it wasn’t in stock in any of the nearby sizes.He said the warehouse probably filled the orders out of order and put someone else’s before me. He told me just to pick out a different dress but now there’s even less sizes in stock to try to get all of my kids in matching outfits.There wasn’t even an attempt at any sort of concession for the inconvenience.After all these reviews and the customer service I received it makes me feel like the quality of the dresses isn’t going to match the photos either
I purchased a dress for my daughter's 1st communion. It was too small and had to order another while returning the original dress. I contacted customer service for a refund and was told they could only issue a credit for a later purchase. I informed them I had no plans to purchase anything further from them, but they insisted only a store credit was available. I contacted them 3 years later, as I have not purchased from them and was told there's no credit and they cannot and will not refund my money.
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Trish Scully designs distinctive, boutique children's clothing, shoes and accessories. Shop our collection of suits, dresses, shoes and more!
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