I ordered a dress for my daughter according to the measurements on their site and it was still way too big!! I understand a small restocking fee to return, but for a dress that doesn’t fit, was never worn, tags on, packed to return w care, I STILL paid $22 for a dress I don’t have. Makes no sense. Shipping is not that expensive!We have ordered numerous trish-scully dresses from zulily and have genuinely loved them. Never again. I am appalled that there is such an upcharge for returned orders. I love to support small businesses as much as I can, but their return policy is outrageous!! Shame on me for not reading more closely. I truly thought I’d done my due diligence by using the size guide and a return wouldn’t be necessary. Beautiful dresses, horrible customer service. My response from the Customer Service Manager after emailing them about my concerns. “Hello, We do not refund for shipping it to you. It is a 10 return shipping fee/restocking fee.”
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Trish Scully designs distinctive, boutique children's clothing, shoes and accessories. Shop our collection of suits, dresses, shoes and more!
