I was very excited to get my daughter’s baptism dress and shoes. It came super fast so that was nice, however, it arrived without the belt set and their shoe size run big so they didn’t fit. I immediately reached out to them and asked them to send me the belt set and if I could exchange the shoes as their size chart is not accurate, the guy I spoke to, said they will ship the belt set immediately but that I should pay the $15 handling fee to exchange the shoes, or send an email so the manager hears my case and waives the fee, even though, it was a mistake on their part. Long story short, they never sent the belt dress, even after reaching out to them 1000 times by email and by phone (same guy every time) and after explaining that my daughter needed it ASAP. Every time their response was the same, nothing specific to my case and concern, their reply was “we will do our best to ship it”. I finally asked 3 days prior to my daughter’s baptism, is it ever going to arrive? To what they finally gave me an actual answer, it will be shipped next week. Needless to say I requested a refund, returned everything went to Dillards and got my daughter a beautiful dress and shoes. Horrible company and they obviously don’t care about making it right. I’ll never buy from them again.
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Trish Scully designs distinctive, boutique children's clothing, shoes and accessories. Shop our collection of suits, dresses, shoes and more!
