Poor Product – Even Worse Customer Service
I purchased a Triton electric shower through Amazon and had it professionally installed by a qualified electrician and plumber. Within just three months, the shower stopped heating water altogether.
When I contacted customer service to arrange a repair under warranty, the experience was incredibly frustrating. Instead of helping, the representative seemed more interested in arguing and finding ways to avoid honouring the warranty. It felt like I had to defend myself just to request basic support.
When a technician finally came out, the experience got even worse. He looked for every possible excuse not to repair the shower — claiming the isolator switch wasn’t one they recognised, the circuit breaker wasn’t one they were familiar with, and that the shower wasn’t installed properly — despite it being fitted by qualified professionals.
To make matters worse, I was advised that a specific part had failed and needed replacing. I went ahead and replaced that part at my own expense, only to find that it wasn’t the cause of the issue at all. The problem persisted.
In total, I’ve wasted over three hours on the phone, taken time out to wait two separate days for a technician, and received incorrect advice — all for a product that failed within three months.
This has been an absolutely horrible experience from start to finish. Extremely disappointed in both the product quality and the after-sales support. I would strongly advise others to think carefully before purchasing.
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