The clutch on my Triumph Tiger 800 failed during a slow control workshop with the IAM. These workshops have about 20 people taking part, which means there is a lot of hanging about while other riders are doing the exercises through the cones, etc, so you are not riding around with your clutch in for an entire day. The bike had done 8600 miles. I rode very carefully to West London Triumph, at that point in time Jack Lilley, for them to spend about two minutes tightening the clutch cable and then send me on my way. Covid hit and during the next two years the bike didn't do much mileage, but was still serviced twice, for which I have received no paperwork.Then last year, while servicing the bike for the third time since the clutch failed, they couldn't understand that there was no more cable to tighten, so they finally actually checked the clutch and found that it had burned out. It cost me £620 for a new one, and they blamed my riding, as that's how we learn to ride at the IAM!I heard from an ex Triumph tech that Tiger clutches almost came to a recall, but in the end didn't.I spoke to someone who I thought was a Triumph employee, who turned out to be the owner of the dealership, and he hadn't heard anything about a recall and didn't even know what industry organisations they belonged to. You'd expect more from the owner!Some other guy standing next to him decided to get involved, and said that the problem is when people slip the clutch - I had to actually ask him what he meant because I did my initial riding training in another country and the word "slip" means to "let go" in that language. It turns out Triumph think that we all sit with our clutches constantly engaged. One of their staff actually told me not to sit with my clutch in on the motorway! When I said I had another bike in the garage - not a Triumph - that I rode in exactly the same way, and it had never had a clutch problem, they said that it was a different make and different clutch. No kidding - obviously better quality.I approached a complete stranger who was on a Tiger, to ask if she'd had issues with her clutch, and she showed me an e-mailed apology, after she'd complained, from the same staff for treating her like an imbecile. They have been completely unmoving in their so-called customer service, blamed me for the fault their bike developed and refused to be of any help. I have since taken the bike elsewhere to have a proper and professional service done. Lousy cheap parts, lousy customer service and lousy attitude from condescending, rude and sexist staff and their boss, all the way up to head office. Avoid at all costs.
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