Review Time
Ordered a bike battery for my husband’s bike. Spoke to Carl. Asked if it could be charged before we picked it up on the first call. Called again 2 days later and advised the battery had just been delivered. Carl advised he would make sure it would be charged before collection on Saturday. Travelled from Grantham to collect battery. The service desk advisor advised it hadn’t been charged after trying to call several people. She said she would charge it and could we come back in an hour. We went back 2 hours later. The service desk advisor hadn’t checked the battery prior to us going back, but when she did said it looked faulty. She was unable to get hold of someone on a call to check and asked us to wait a bit longer. At this point I said to leave it. Had it been charged when it arrived and found to be faulty, then we could have avoided a wasted journey. Really disappointed with the overall service and now we have to source another battery.
Ordered a bike battery for my husband’s bike. Spoke to Carl. Asked if it could be charged before we picked it up on the first call. Called again 2 days later and advised the battery had just been delivered. Carl advised he would make sure it would be charged before collection on Saturday. Travelled from Grantham to collect battery. The service desk advisor advised it hadn’t been charged after trying to call several people. She said she would charge it and could we come back in an hour. We went back 2 hours later. The service desk advisor hadn’t checked the battery prior to us going back, but when she did said it looked faulty. She was unable to get hold of someone on a call to check and asked us to wait a bit longer. At this point I said to leave it. Had it been charged when it arrived and found to be faulty, then we could have avoided a wasted journey. Really disappointed with the overall service and now we have to source another battery.
Bought a triumph scrambler 400x Mar 2024 been ridden for only 1300 miles and only caught out in the rain once store in a shed covered over ,the build quality is terrible they have already changed a couple of panels and now the pillon rider grip has blown paint and the engine is flacking of course out of warranty now,this is my first triumph and never had a bike fail like this before
Big thank you to Martin and Richard and the Technicians at Ocean Triumph Plymouth who got me back on the road last week. My Triumph Tiger 660 Sport developed a serious problem while on holiday abroad. Phoned Ocean from Spain and they fitted me in on a Friday afternoon as soon as I was off the Ferry and had the problem sorted within an hour, allowing me to continue on my lengthy journey in the UK. We were welcomed in, given coffee immediately, and directed to the excellent cafe upstairs to wait while the work was completed. A real life-saver and much appreciated! Recommend very highly.
Purchased a 2024 Street triple R bought it in May 2024 currently as of August 2025 I have 5900 miles. I’ve had two issues first one was the coolant overflow that’s right in front of the rear wheel would spill out coolant on hot days I believe my fan wasn’t working was looked at repaired and corrected. Second was my quick shifter was having trouble with shifting up and shifting down brought it in was told that they had to order apart in one of the gentleman who is repair man and has the exact same bike was able to adjust it and it works totally fine. I’m not really complaining about the bike at all it’s competition.
Have 4 triumphs 2000 955i 2018 speedmaster, tiger 900gt 1200 RR purchased last 3 from youles Blackburn all service by them had no problems any niggles sorted by them what brilliant firm to deal with they are not just a dealership it's like being 1 of the family thank youles.Just purchased a 2025 900gt pro
Hi all I own now are Triumphs,Trumpy 2013 840 SE ,Speedmaster 2020 1200, partner has a Tiger 660 2023 they have pros and cons like any make or model. We have had a great run and fun with these bikes,they have always kept their end of the bargin and performed plus expectations,can be license losers...I used to own early Triumphs 1960-70's, they were unreliable & had to ride other makes. The new era Triumphs are very reliable and a pleasure to own and ride in my opinion. I recommend these bikes as a great reliable ride. Thanks Tim from NZ
Bulldog Triumph Wokingham, absolutely clueless and disorganised shambles. Called in on my brand new Yamaha just 2 days old and 110 miles on it, with an expensive new Graphics kit, only to look out the showroom window to see two of their staff looking at my bike with one clearly picking at several of the decals with his finger to see how well they are stuck and fixed on. I then rushed out asking why are you touching my bike and decals, to which he said sorry the sales guy who is with me, asked me to come out and value a bike and I mistakenly thought it was this one!! The one he meant to mess with was a Harley 20 feet away, the sales guy should have immediately clarified and told him, no it's not this one leave it, but just continued to observe....disgusting treatment of my brand new bike which I find totally unacceptable
Ordered brand new Street triple 765r in Baja Orange Matt, in june. Was sent the last one available from factory and was chuffed when I rode off after only a 2wk wait. Ordered bellypan when ordered the bike and was told it would be fitted ready when I collected the bike.On collecting the bike was told the bellypan was on back order and would arrive on 4 july, then on 4 july told 11 july then 8 aug- still not arrived.Meanwhile purchased flyscreen and seat cowl only to find complete color mismatch. Sent cowl back with many pics expecting a bad paint batch but Oh No, turns out my bike is painted the wrong color - How? Dont they use same color code in all their factories?So the outcome is - Triumph are now going to replace all the plastic panels with new ones in the correct color (🤨), but not untill october as panels not all in stock.This is all very well except I prefer the actual color of the bike I have and by the time its all sorted, hopefully, 4 months after purchase, it will be pretty much time to put it to bed for the winter so complete season lost not having the bike as I wanted.There has been no apology or explanation as to how this has happened or any sort of recompense for the distress and inconvenience I have been caused.I am tempted to hand back the keys and go to another manufacturer 🤮🤮🤮Whole experience has spoilt what should have been a pleasurable purchase.
I had an extremely disappointing experience with Triumph Mexico. My motorcycle was delivered four months later than the original promised date, which was already frustrating. However, the issues didn’t stop there.They failed to deliver the spare key, and despite countless follow-ups over the past year, they have completely ignored me. I have reached out to multiple representatives, yet no one has provided a solution or even shown genuine concern.The lack of professionalism, accountability, and customer service is unacceptable. If you're considering purchasing from them, beware of their false promises and poor after-sales support. I expected much better, but instead, I’ve been left dealing with unresponsive and careless service.I just want what I paid for—where is my spare key?
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