Absolutely appalling customer service. I bought a new Triumph Scrambler 1200 motorcycle at the end of April and I'm still waiting for hundreds of pounds worth of accessories I paid for up front. I was expecting (and told) the accessories would be fitted when I picked the bike up on May 1st and was given no information to suggest that they were delayed until the day after I paid in full. Since then I've been fobbed off by both Triumph and the dealership, with each blaming each other, during which time several promised delivery dates have been missed. I'm still missing several accessories with some not due now until the end of July at the earliest. I had email communication with Triumph about this issue and received a reply from "Pete" which was dismissive and unsympathetic. This is my second new Triumph and but will be the last due to this poor experience and contemptuous way Triumph regards it's customers.
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