I ordered a pair of boots from Triumph recently (after buying a Triumph motorcycle). I don't love the way they fit, so I'm trying to return them. I didn't receive a return label (had them shipped to a local dealer to save on shipping costs), so I reached out to customer service to see how to get a label. They responded, asking me to send my last name and shipping address, which I immediately did. That was October 8. I never received a reply. I followed up twice by email trying to confirm that they received the info they requested from me--no response. I've tried calling the "24/7" customer support phone number--it rings and rings, no answer. What do I do? How do I get these boots returned? They're just over $200, so it's not an insignificant amount of money. This is ridiculous. You are a major corporation! How can your customer service be this poor??
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