I only have experience of Youles Manchester so this is about them. The staff are very friendly. The premises is great. The bikes look fantastic. The service dept. is dire. On their own admission they spent 6 hours trying to find a fault on my bike and failed. I took it to someone else who diagnosed it in 20 minutes. Youles had done the annual service on it since I bought it but in fixing it things were found that, shall we say, left a lot to be desired and raised eyebrows. Let's just say I have lost all confidence in them and will not be using them again.
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