Worst customer service from Triumph, Lings - Dunmow, Essex. Booked in a running light issue 3 weeks ago. Used their check in service to confirm appointment and an MOT, that didn’t work so I called them in advance advising of my pending appointment explaining again my light issue. On arrival day they had no idea what my bike was in for, no knowledge of the MOT I booked. They had my bike for 4 hours, before I had to call them to see how they were getting on only to find out they hadn’t fixed it and asked me if I wanted it done?? Clueless manager and staff who just said they were busy when I asked why it took 4 hours for me to find out if I wanted it fixed or not? 3 weeks wait for this appt, and a day off work, I stupidly thought when you booked a bike in explaining what needing fixing that’s what they would do but apparently not, they just call you sir and ask you if you want their cheap coffee. I would not recommend these incompetent so called Triumph specialists and will not be returning or recommending them to my biking fraternity. Poor manager, poor excuse, poor service. They didn’t even give me the right keys back for my bike when I collected it. Lings Dunmow are as much use as an ashtray on a motorbike. Absolute clueless Morons.
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