Ordered a bike battery for my husband’s bike. Spoke to Carl. Asked if it could be charged before we picked it up on the first call. Called again 2 days later and advised the battery had just been delivered. Carl advised he would make sure it would be charged before collection on Saturday. Travelled from Grantham to collect battery. The service desk advisor advised it hadn’t been charged after trying to call several people. She said she would charge it and could we come back in an hour. We went back 2 hours later. The service desk advisor hadn’t checked the battery prior to us going back, but when she did said it looked faulty. She was unable to get hold of someone on a call to check and asked us to wait a bit longer. At this point I said to leave it. Had it been charged when it arrived and found to be faulty, then we could have avoided a wasted journey. Really disappointed with the overall service and now we have to source another battery.
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