Total scam!!! I booked through a comparison site, but it ended up with another service, which was disguised as the original site. The receipt showed the other service's name. I checked with the actual hotel and found no reservation. When I called the service, they claimed I would receive a booking number 24 hours before my stay. After insisting on getting it immediately, they said they would provide a number but couldn't specify when. When I asked for a cancellation and refund, they said it was non-refundable. I argued that there was no booking, but they insisted they had one. I asked for a booking number, but they couldn't provide it. It's frustrating—they treat customers like fools. I regret using that comparison site in the first place. Never again.
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