I have used this service twice, unfortunately booking them too close together. My most recent experience was with a booking in NYC. I called to find out that my card was never charged and I had no reservation. I was directed to another platform, which by the way had a higher fee without additional amenities included. It's a long story, but I would never book through this service or its associated platforms. They have low ratings on review sites, which is concerning. Definitely feel scammed!
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Travellers find the ideal hotel for the best price on trivago.com. As the world's largest online hotel search site, trivago compares rates from over 700,000 hotels on more than 200 booking sites worldwide. By integrating over 82 million hotel reviews and 14 million photos, finding the ideal hotel has never been easier! More than 45 million users visit trivago per month and use trivago's advanced filter system to find a deal that works best for them, saving an average of 35% per booking. trivago was founded in 2005 in Düsseldorf, Germany, and currently operates 47 international country platforms in 28 languages.See more