If you value your time and effort, steer clear of this service and its affiliates. To start, their customer support seems structured to avoid interaction after a booking is made. When you try to reach them, they recognize your number and direct your call to voicemail. Eventually, you receive a response in writing from one of their affiliates, resembling a generic template that fails to address your actual concerns. Even if you call from a different number, you still find yourself speaking to the same unhelpful customer service. I had to struggle for six months just to get a refund for an environmental fee charged to me in Mexico, despite having booked a hotel that included all taxes and fees. Look for alternatives; there are better options available.
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