I booked a six-night stay at Rixos Marina Hotel in Abu Dhabi through Trivago Deals. When I contacted the hotel directly in advance, they confirmed that no reservation exists in their system.
I provided all available details:
Trivago booking reference
Guest names
Arrival dates
Room type
Board basis
Despite this, the hotel was unable to locate any booking under my name.
I have contacted Trivago Deals multiple times by phone and opened several support tickets. All calls are answered and I am repeatedly told that the issue is being escalated and that I will be provided with a hotel confirmation number that I can share with the hotel. However, this has now been going on for several days, and no confirmation number has been provided. I do not understand why it should take days to resolve such a basic and urgent issue for a paid reservation.
What is even more concerning is that I have three holidays booked through Trivago Deals with a total value of over £5,500. Due to the unresolved issue with my first booking, I am now seeking to cancel the other two holidays, as I can no longer trust or rely on this company to ensure that those reservations are actually confirmed.
This is a very large expense, and I strongly advise others to use reliable booking platforms or book directly with hotels rather than using Trivago Deals. I will certainly not be using Trivago Deals again.
I would like someone from Trivago Deals to contact me urgently and resolve this matter!!
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