– Severe Delays, No Accountability, and Poor Customer ServiceOur experience with TRL Tables has been extremely disappointing.We paid in full on November 3 after being verbally promised that the chiropractic tables would ship within 4–6 weeks. It is now January 6, and we still do not have a shipping date. The promised timeframe has come and gone with no accountability.Customer service is essentially nonexistent. Phone calls are never answered, and communication is limited to email only, with slow, inconsistent responses that provide no real answers or timelines.What is especially concerning is that after payment, we were sent a DocuSign agreement stating that customers have no recourse if shipping is delayed. In other words, while delivery timelines are verbally promised, the written documentation protects the company—not the customer—when those timelines are missed.For a company selling expensive, professional chiropractic equipment, this lack of transparency, responsiveness, and accountability is unacceptable. I will never recommend TRL Tables and will be sharing this experience within the chiropractic community, including at professional seminars and networking events, so others can make informed decisions before ordering.If timely delivery and responsive customer support matter to you, I strongly recommend looking elsewhere.
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TRL Tables is a leading manufacturer of premium rehabilitation and treatment tables, trusted by physiotherapists, chiropractors, massage therapists, and other health professionals across North America. Our mission is to provide durable, ergonomic, and customizable tables that enhance patient care and support practitioners in delivering the highest standards of treatment.See more
