Their returns policy, declared on their website, is a trip up the garden path. It has been a nightmare dealing with Troeteluin from the beginning. First of all you think the name sounds like it’s a European firm probably Scandinavian. But the firm is based in China and so any returns have to be sent at your own expense to China despite it saying on their website that they have a 30 day returns policy (which when clicked on gives no details). The goods which were ordered as Christmas presents took 18 days to arrive and so were useless as Christmas presents. The packaging was totally inadequate as the parcel arrived torn with the plastic protective casing. It order to get my refund implicit in the 30 day return policy I have to post the items to China at my own expense and then apparently accept their word if they say that they are damaged and therefore lose both my money and the goods. What a joke. Since I put the above review on Trust Pilot, Troeteltuin replied to say that they would like to "make it right" for me and I should contact them. This is a completely disingenuous reply as I was already in contact with them, and they have not offered any different solution since reading my review.In a further exchange of emails, I asked Troeteltuin how I should package the microscopes when I return them to the address in China - at my expense. They told me that I should return them in a sturdy box, "to ensure safe transit". This tells you a lot about this firm's approach to customer care as they sent the microscopes to me in the flimsiest of packaging (I have photographic evidence of this). So when they were sending the goods to their customer they were obviously not interested in ensuring "safe transit". I can only assume this is because it would increase their costs. Buying from Troeteluin has been a salutary lesson to never again order online from a firm outside of the UK. Also nowhere on their website was it apparent that the good were being shipped from China.
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