I had high hopes about receiving Trooli fibre broadband, however since installation we have had nothing but problems. The connection continually drops on multiple devices, and we are only getting a maximum of 150mb/s of the 500mb/s we are contractually paying for, even on a hard wired connection.
Our neighbours who's connection runs from the same pole have no issues, so there is clearly an issue with our installation. The day after installation when I first reported issues, they were able to access the router and say what service I was receiving. Now they are unable to do this.
However, Trooli don't seem to be able to give me any answers to why this is, or have any interest in fixing it. They refuse to send an engineer round despite the installation clearly not working correctly, and have had me undertake complex speed tests with screenshot showing my computer’s CPU usage, it would appear I now need to be an IT engineer and have my own in house IT team to try to establish what the problem is. The speed test figures I verbally give or send in screenshots are clearly not believed, but if Trooli won’t send an engineer to look at the issues, I am not sure what else I can do, apart from cut my losses and ask them ton uninstall within the 14 day cooling off period.
I am also supposed to be an IT expert and manually set all my devices to either choose 2.4ghz or 5ghz connections based on their preference. Any computer older than a few years now needs to be replaced according to Trooli, since they no longer work with this newer wifi. Every excuse under the sun, except for the simple fact that Trooli are unable to provide is with a stable and consistent broadband connection. Hours and hours on the phone repeatedly calling them, being hung up on, and getting absolutely nowhere. I don’t want to be tied in to a 2 year contract if the first week is anything to go by.
Of course, if I wanted to upgrade tomorrow to 2gb service, they would take my money and do this instantly. Yet delivering the lower level of service seems beyond them. Absolutely abysmal customer service.
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