Be very careful when buying from Troostwijk Auctions. Missing a pick-up window can cost you hundreds of euros even if you receive nothing.
I am a private buyer from Germany and won two lots in the Netherlands (A1-42351-79 and A1-42351-80). I paid the invoice immediately and arranged a transport company because each item weighed about 165 kg.
Unfortunately, the transport company could not find the address and missed the single(!) 4-hour pick-up window. The notification email the transport company went to my spam folder, so I did not know about the problem.
One week later I received a cancellation email and a penalty. I contacted support and even offered to drive from Germany to the Netherlands the same day with a trailer to collect the items myself. This was refused and I was told a new pick-up was not possible.
Result:
• Total price of the two lots originally: €1,871.87
• Penalty charged: €692.12
• Items received: none
What disappointed me most:
• No clear notification that the pick-up was missed
• No phone number on the pick-up documents to contact anyone on site
• Emails to support were never answered
• No attempt to find a solution
My advice to future buyers: never miss the pick-up window under any circumstances. Even if you try to fix the situation, you may still lose a large amount of money and receive nothing.
Claim your business profile now and gain access to all features and respond to customer reviews.
Worldwide auctions of industrial assets.
Get the most out of it.
