I've been ordering trophies from Trophy Depot for over a decade now for my fantasy football leagues. Never have I had any issues with my trophies or the ordering process until this time around. I received an email with a promo code for 5% off and proceeded to put an order in the following day, but found no place to even input a promo code at all. I emailed to ask about it and received a reply saying there isn't a promo code available, which I replied with a screenshot of my email with the code. I then find out supposedly the code ONLY works on the day I received it, which was super disappointing and dumb because no where on the email did it state an expiration date or that it had to be used the day I received it.I did not receive a prompt reply to my question so I put in an order for the trophies without the promo code. Customer service finally emailed me back after I had already placed the order to tell me all the above. I'm sure my trophies will arrive in the same quality as they've always had, but I think I will be unsubscribing from Trophy Depot and taking my business somewhere else after this. Smh.
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Trophies, Medals, Plaques and Awards for All Sports, Team and Corporate Recognition Needs - Free Trophy Engraving and Rush Shipping on all Awards!.
