It has an amazing potential, but just lacks quality at some important points. Service is just, none existing.
1. We had trouble checking in, the information level regarding this was a joke, took like 45 minutes but succeded in the end. Why? We don't know.
2. Our bracelets could not open our door (luckily the key could), annoying but not that big of a hassle. We went to the reception to fix it - service level was again very bad - ended with "we hope"... Did not work, and we gave up about that.
3. Dirty glass in the room, to few glasses/cups/towels.
4. Towel heater did not work. Called the "Please call us in you need anything at all number". "We will send someone" they said, never showed up. We called again the day after, but the phone just ended on voicemail. Send an e-mail, never received and answer - thats a week ago now.
5. Food, goods, services, games, you name it everything is just overpriced beyond whats reasonable. 5 euro for 0.5L of coke? Joke. I'll just grab some water then, is there some water fountains in one of Europes best countries regarding tap water? Nope, cause they want you to buy.... Coke, monster, beers, at overprice.
6. Food just wasnt... Worth the price. Cafeteria level, restaurant prices. Is there an alternative? Not really, and I know thats why the prices are unfair - but why not make them more fair, and get people to buy more?
7. The smell... Jesus christ on a motorbike. It stinks in the arcade area, like puke smell beyond compare. And we had to go through it every day to come to the Ohana where we lived.
8. Again, the service... Went to the Ohana bar/restaurant to book some bowling at like 10.15 in the morning. All the signs/commercial boards said "Happy hour from 10 to X", but no one was there, they were all busy with the breakfast buffet. Thats fair in some way, but then dont start happy our at that time. A women in front of us wanted to buy something because of the happy hour, but they declined her service, what on earth kind of service is that.
9. It's cooooold, if the sun is not outside heating the dome. We had one day with the sun, but the rest of the days was cloudy and very cold. Our children didn't want to swim in after a few hours each day as they were freezing. It kind of ruins the whole concept (It's called Tropical Islands, right?), and i'm pretty sure they are lying with their temperatures as well.
10. The lifeguards are plenty, but negative as hell. They are not there to make people have fun, thats for sure. Constantly blowing their whistles like they are getting attacked in a dark alley in the poor part of Chicago. Moaning about people sitting on each others shoulders... In the water...
To be honest, I could go on. We were there for 5 days, and im pretty sure se are never going back. It's just way to pricey. Its not to pricey if the above was fixed, then I could accept it. But they charge a price way above what matches their service, and it's regarding everything. It's not a good way of doing business, in my opinion.
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Tropical Islands, Europas größte tropische Urlaubswelt, Deutschlands größte tropische Sauna-Landschaft. Bali, Borneo, Samoa, Thailand. Höchster Wasserrutschen-Turm Deutschlands.
