This edger was problematic to start from day 1. The starter rope finally broke from all the wear and tear. Since I just replaced the carburetor last year, and it finally starts okay, I wanted to replace the starter rope. I ordered the part online. Omg, then came the WORST EXPERIENCE ever. 1. Never received shipping information for order. Nothing beyond order information.2. Looked up order tracking on website. Error3. Called customer service after 3 weeks. Told it would be delivered that day. Nope. 4. Called again 2 days later. Same. It would be delivered that day. Nope. 5. Called week 4. Placed another order. Promised shipping information would be sent. Nope. Nothing beyond order information. 6. 7 weeks later. Look up order status. Error. 7. Called. Told me it would be delivered today. I requested tracking be sent to me email. Tracking goes from "out for delivery" on 6/14 to updated today on 7/28 while ststing it wouldarrive today. This is clearly a tracking / system error. No detail between 6/14 abd 7/28 showing a new order was placed. 8. Called customer service AGAIN. They cannot expedite shipping, even after 8 weeks. I ask for diameter of starter cord so maybe i can find replacement elsewhere. She tells me 3 inches. No way a cord is 3 inches wide. Refuses to dig deeper to get accurate number to help me. She gives attitude when I explain that there's no way a starter cord is 3 inches wide. Won't transfer me to someone who can help. Phandeka. Alex prior. These reps are horrible. This company SUCKS. Stay FAR AWAY.
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Manufacturer of lawn and garden equipment including garden tillers, tractors, cultivators, mowers and snowthrowers. Offering on-line shopping, customer reviews, store and service locator, plus recall information.