Review Time
This brand, once respected, has been ruined by its current ownership. They've taken the name and attached it to poorly constructed, unreliable products, charging a premium in the process. I own a riding mower from this brand and spend far more time fixing it than actually using it. With a large lawn, I have never managed to complete mowing without dedicating at least an hour to repairs. After returning it twice, we've now given up on getting a functioning unit. For starters, it won't hold a charge and needs a jump from another vehicle every time I want to start it. When it stalls in the field—something that happens frequently—I find myself hoping it will restart on its own, which rarely happens. I've resorted to bringing a battery from the barn, using a lithium jump starter, and even wiring a jumper cable set directly to the mower battery for quicker access. It struggles on small hills, and the brakes slip downhill, raising concerns about potential injuries. The metal quality is subpar, and threaded parts strip after just a few replacements, leading to frequent repairs. I regret trusting the brand name I remembered from childhood. Learn from my mistake—do your research and choose a reliable model from a local seller who provides service for your specific needs.
Troybilt is an historic brand that has been trashed by its current owners. They've harvested the name to slap on poorly built, unreliable products they use the brand to charge a premium for. I own a Troybilt riding mower. I literally spend nfar more time repairing it than I do using it. We have a large lawn, and I have never completed cutting the lawn without spending at least an hour repairing various parts of the mower. It was returned twice. This is the third one we have received, and we have given up on the process of returning it for a "working" one. For starters, literally, it can't hold a charge and requires a jump from another vehicle anytime you want to start it. When it stalls in the field (a frequent occurance) I literally pray it will start on its own. Usually god has bigger fish to fry - I used to walk back to the barn and bring a battery out, then I purchased a lithium jump starter, and most recently I permanently wired a jumper cable set to the mower battery under the seat to speed up the process. The mower has difficulty going up small hills, also the brakes slip when going down hills, so I expect there are or will be lawsuits when folks get hurt. The metal is of very low quality and threaded parts strip after a few replacements...you will replace a lot of parts. I foolishly relied on the brand name, which I remembered from being a kid. Don't make the same mistake - research more than me and buy a brand and model from a reliable, local seller who also services your specific model.
I used the blower one season on my own yard. It died before the leaves even started dropping this year. No service centers will touch it in Kalamazoo MI. Manufacturer was no help. Drive an hour just to have them tell me it's not covered? Don't buy Troy built. They are garbage.
I purchased a Troy-bilt walk behind Roto Tiller two years ago from the Troy-bilt webpage. After using it once I noticed the seal on one of the wheels was leaking gear oil. This same problem happened to an older Tiller I had. I was going to fix it myself but after watching videos I decided not too. Today I call Troy-bilt support and of course the person spoke broken English. I provide the Model and Serial number. Of course he can't find anything. Troy-bilt products are not worth the money. If the seal didn't happen to my prior Tiller I'd say okay things happen. Just poorly made equipment.
This edger was problematic to start from day 1. The starter rope finally broke from all the wear and tear. Since I just replaced the carburetor last year, and it finally starts okay, I wanted to replace the starter rope. I ordered the part online. Omg, then came the WORST EXPERIENCE ever. 1. Never received shipping information for order. Nothing beyond order information.2. Looked up order tracking on website. Error3. Called customer service after 3 weeks. Told it would be delivered that day. Nope. 4. Called again 2 days later. Same. It would be delivered that day. Nope. 5. Called week 4. Placed another order. Promised shipping information would be sent. Nope. Nothing beyond order information. 6. 7 weeks later. Look up order status. Error. 7. Called. Told me it would be delivered today. I requested tracking be sent to me email. Tracking goes from "out for delivery" on 6/14 to updated today on 7/28 while ststing it wouldarrive today. This is clearly a tracking / system error. No detail between 6/14 abd 7/28 showing a new order was placed. 8. Called customer service AGAIN. They cannot expedite shipping, even after 8 weeks. I ask for diameter of starter cord so maybe i can find replacement elsewhere. She tells me 3 inches. No way a cord is 3 inches wide. Refuses to dig deeper to get accurate number to help me. She gives attitude when I explain that there's no way a starter cord is 3 inches wide. Won't transfer me to someone who can help. Phandeka. Alex prior. These reps are horrible. This company SUCKS. Stay FAR AWAY.
I tried to order a part via phone call. They charged me twice on one order; claiming my first card was declined, then after I used a second card, I see that both were charged. I get no confirmation email and have to call back multiple times to even verify my order because they claim they lost my order number. Not to mention you have to put up with their automated system to get to an agent that cannot manage to put in a parts order and send a confirmation email. I spent over $300 and I have no clue if I will ever see the part I ordered or get my money back.
Keep getting fraud charges from this company from people that steal cards then buy from this site. This is honestly getting old. I did an out of normal transaction and I think I am positive exactly which company did this unauthorized charge. Dribble like this is why I keep my credit limit low. This is like my third unauthorized charge from this company over the past 3 years. Their products aren't rated all that highly either.
Bought a part online from Troy-Bilt. Their computer picked part and told me it fit. It didn't. Returns are horrible here! I talk to a tech at first and that was great. He found the correct part and then transferred me to customer service. And that's where everything went wrong. Guy acted like it was my fault I got sent the wrong part and wouldn't send a return label. I have to pay for return postage. When I objected to that the customer service rep hung up on me. Great! Will not be buying any parts here again.
We recently bought a new Troy-bilt mower after our old one finally gave up after 10 years of hard use. Well after the first 10 minutes this new one fell apart. After inspecting the damage I found that the front and rear wheel assembly are held on by cheap plastic clips and after the first bump in the yard it came of and got damaged. I contacted Troy-bilt Customer Service and they refused to honor the warranty or even help out with parts to repair this cheaply made product. They claim that since we bought it from an online retailer that is not one of their Distributors they would not help us out, even though this is their product and is brand new. I myself work for a major equipment manufacture and we take care of our customers regardless of where they bought the equipment from, it is still our product.Shame on you Troy-bilt. Needless to say I will no longer be buying their prducts
After ordering & paying for snowblower parts online, I was to receive a conformation email. Never came. Triedto contact Troy-Bilt by phone. Nothing but an electronic response - then a hold - then a disconnect. Have received no email contact from Troy-Bilt Canada.No matter how I try, I cannot contact any support or tracking of my order.
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Manufacturer of lawn and garden equipment including garden tillers, tractors, cultivators, mowers and snowthrowers. Offering on-line shopping, customer reviews, store and service locator, plus recall information.
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