Let me just start with, I was so exited to acquire my brand new lawn mower tractor for my brand new home. Delivery was made on timely manner. Driver did mentioned that some parts were underneath the tractor .No help to unpack test or make sure everything was there. i had to find out after an hour of unpacking that the seat, keys wheel and i don't know if any other parts that should be included was missing .i tried to contact support , they don't work weekends. I called first thing Monday .Explained what happened. I honestly was expecting empathy or maybe an apology for the inconvenience . but instead (Britney) first agent said that is normal they occasionally send out orders missing parts .I ask if there was type of remedy or solution .Nothing was offered. i asked to talk to a manager , just to find out they need 24 to 48 hour to reply back. only at that point i realized the customer service offered was not at the standards of the prices .I immediately requested the cancellation and have them pick up of the half order delivered .case# !00DA00hHew.!500Rd0EhLIr. Minutes later Just to clarify and make sure i didn't miss anything and ask if there was going to be an out of pocket expense for the return. i contacted a virtual agent(Violet) she said no cost out of pocket .This was another opportunity to offer a sincere apology. Nothing happened. Instead (Violet) said ** They are coming to pickup the tractor either today or tomorrow, according to the notes from your last interaction. I think it would be best to just let the return take place. Case #09786240** That right there said a lot about the culture behind the product. I would never recommend this brand to anyone.
Claim your business profile now and gain access to all features and respond to customer reviews.
Manufacturer of lawn and garden equipment including garden tillers, tractors, cultivators, mowers and snowthrowers. Offering on-line shopping, customer reviews, store and service locator, plus recall information.