I need to return one of the travel pillows I had purchased. It was weeks before trtl's customer service contacted me- incredibly frustrating, in the end I had to leave comments on their instagram posts. When they did answer, they gave no help but immediately sent a 'how did we do' feedback email inviting me to contact them with any further issues! When they hadn't actually told me how to return the item! Incompetent! Very annoying when it seems they are flogging the product on every platform but unable to answer a simple request to return one item!
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The secret of the Trtl Pillow is our internal support system, hidden in our super soft fleece. We give you the most comfortable sleep possible on the move.