The factoring service has deteriorated significantly. After stopping use for over a year, some brokers mistakenly sent payments to them. They received the funds on 10/24, and as of 12/02, they still haven't returned the money. I've called customer service repeatedly and received vague promises of callbacks. When I finally get through, I'm told they will get back to me, or they claim to have tried to contact me without success. They have expanded beyond their capacity and the customer service is clueless.
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