I've been waiting for 9 days on a load that was initially submitted on 12/10, which was 5 days before the transition. I should not have had to endure this delay, and payment should have come from the previous service, not the new one. Since 12/15, I've spent nearly 18 hours on hold seeking answers, but none have been given. Two representatives assured me I would receive payment that evening or the next morning, but that hasn't happened. I've received several emails stating they are missing crucial information, despite them knowing the amount, and they requested documents I've already provided over the years. Additionally, the load was rejected as a duplicate. Customer service is virtually non-existent, and their promise of quick payment processing is far from reality. I would not recommend using this service, and if I could give them negative stars, I certainly would.
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