If I could leave zero stars for Truckstop Factoring, I absolutely would. Since they transitioned to Denim, the service has gone downhill fast.
We are repeatedly charged Express Payment fees but are waiting 4 days to over a week to get paid. That is not “express” by any standard. The entire point of factoring is reliable and fast cash flow, and this company is failing to deliver what they advertise while still collecting premium fees.
These delays are directly hurting our business. Cash flow is critical in trucking, and waiting on payments makes it harder to cover fuel, maintenance, insurance, and payroll. It has also hurt driver morale because payment uncertainty creates frustration and stress that should not exist when using a factoring service.
Customer service is just as bad. When concerns are raised, there is little urgency, little accountability, and no real solutions offered. It feels like once they have your business, they simply do not care.
We are actively searching for a new factoring company and strongly warn others to research carefully before signing up. What used to be a dependable service is now unreliable and overpriced for the level of service being provided.
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