I recently shopped an item from this brand. I think their quality and after sales service has detoriated massively. I had purchased an earrings and blouse on first try one of the pair hook broke and the earring can no longer be used. When I sent the pic mentioning the product broke when I tried it on first time, they responded saying they will investigate further which they took nearly 1 week. Finally they respond saying we need to see whole packaging. Who is having the time to store every packaging when the item itself is faulty? Are they trying to dodge the customers to avoid refunding or replacing the item? If I have shared a pic of the item being broke isnt that proof enough. I have shopped with them in the past.. recently their products are poor quality and nothing like the insta ads they put up. Please avoid. Do not fall for their ads and posts!
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