I encountered a promotional pop-up stating that I would receive 20% off my order if I supplied them with my email & phone number. However, when I completed my purchase, the discount was not applied. I contacted customer service and was advised that if I placed a new order, I would be reimbursed for the discount amount.
I proceeded with a new order on January 25th and was assured that the reimbursement would be issued. Despite this, no reimbursement has been received. A customer service representative, Thad, informed me that the process would take a few days, yet as of February 7th, there has been no resolution.
I recommend that customers take a screenshot of any promotional offers, as the advertised discount was not honored—even after I provided proof. Due to this experience, I have unsubscribed and will be taking my business elsewhere.
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