Review Time
So far so good...was brave and ordered a 10 pack without having worn True Classic before. 6' 175, ordered the large, tried on one of the shirts and it was pretty baggie around the mid section. Washed it and the estimated 5% shrink was accurate. Fits well. Fabric is very soft.
I have loved their shirts for a long time. T-shirts and polos. They look great and fit me so well. So I figured I'd give their pants a try. They were much longer than the normal length I usually get. I expressed it in a review, simply so that other buyers would consider my issue with the size before purchasing. Their customer service immediately reached out to me, apologizing and resolving my issue. Not just great clothes...great people!
I decided to give True Classic a chance after so many Ads and good reviews about their t-shirts. I got a 3-pack on the 8th Feb, received the confirmation email that they would dispatch in 1-3 working days. Today is the 22nd Feb, and I have not received any package but also haven't got any update from the company. I'm starting to think I'll lose my money and will never receive the order.
I have moved from XL to L to M over the past 10 months (Mounjaro). The company allowed me to bring my unopened XLs to the store and exchange them for Ls six months ago, and, today, allowed me to do the same thing with Ls to Ms (22 shirts).
I had purchased these on several different online transactions, and Julian (Houston Galleria) took an hour to complete the exchange, giving me 11 out of his inventory and mailing me the other 11. Last year, Andrew at the same store did a similar thing for me on the XL to L exchange.
Service like this is almost unheard of today. I am a customer for life!
they went above and beyond more than once
i forgot to add my free items to my cart before checkout and they gave me a really nice credit to get stuff in another purchase. another time a shirt lost a button and they gladly replaced it the whole shirt, but i had lost weight and asked them to size it down and they did. no questions. that’s top notch customer
service
EDIT: just had to remove one star. Sadly. I referred a friend to True Classic due to the products and excellent customer service I had received to this point. The $10 referral code I was given for him completing a purchase did not work. When I emailed customer service I got a huge run around and ultimately they sent me back the same non-working code. Then I Wass told just to go ahead and place my order they will credit me back $10. But I had already completed my order without the code and I dont want to have to contact someone else when I am ready to shop again, how inconvenient. They seem unable or unwilling to issue me a working code. Really unfortunate and not commensurate with 5-star service.
I reached out to them about some shirts that came stained and within minutes reached back & sent me the shirt and I was also able to choose a different color, great customer service fast & easy definitely recommend these true classic Tees!
I ordered on February 2nd. By February 10th there was still no tracking movement, and they told me something went wrong and that I had to reorder. So I did.
A few days later, still no update. Then they suddenly said the 6-pack shirts were out of stock and I had to order them individually instead. Pretty weird, but fine.
Now it’s been another three days and still no tracking movement with express shipping. Honestly just very frustrating. I’m really disappointed because I genuinely thought this was a reliable brand, but that clearly hasn’t been the case. At this point, I honestly have no hope that the package will even arrive and I’m just expecting they will cancel my order again.
I encountered a promotional pop-up stating that I would receive 20% off my order if I supplied them with my email & phone number. However, when I completed my purchase, the discount was not applied. I contacted customer service and was advised that if I placed a new order, I would be reimbursed for the discount amount.
I proceeded with a new order on January 25th and was assured that the reimbursement would be issued. Despite this, no reimbursement has been received. A customer service representative, Thad, informed me that the process would take a few days, yet as of February 7th, there has been no resolution.
I recommend that customers take a screenshot of any promotional offers, as the advertised discount was not honored—even after I provided proof. Due to this experience, I have unsubscribed and will be taking my business elsewhere.
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