I have moved from XL to L to M over the past 10 months (Mounjaro). The company allowed me to bring my unopened XLs to the store and exchange them for Ls six months ago, and, today, allowed me to do the same thing with Ls to Ms (22 shirts).
I had purchased these on several different online transactions, and Julian (Houston Galleria) took an hour to complete the exchange, giving me 11 out of his inventory and mailing me the other 11. Last year, Andrew at the same store did a similar thing for me on the XL to L exchange.
Service like this is almost unheard of today. I am a customer for life!
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