The customer support is virtually non-existent, which is very concerning! Although my order was marked as delivered, I never received it. It took considerable effort to reach their support team, and after several days of receiving emails promising a response, they finally shipped a replacement five days later. Unfortunately, that replacement got stuck in transit for over a week, and tracking updates have stalled. I've spent so much time trying to obtain their contact number, and when I finally called, they just took my number to send a message later. The next day, I received an email stating that the package was on its way, but it has been in transit for nearly two weeks! When I filed a claim with the shipping company, they informed me two weeks later that the case was closed. I am extremely frustrated by the difficulty in reaching anyone for help. Despite being a loyal customer for six years and loving their products, I will not be purchasing from them again and cannot recommend them due to their lack of support and failure to resolve issues.
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