The customer service is severely lacking. I spent over $2,000 on a mattress and wellness products, but the payment prompt for the service was absent on the website, forcing me to use my personal account. After realizing there was no portal, I was directed back to the service by the product provider. Unfortunately, the only contact option is email, and they have not responded. I fear I might miss the LMN timeframe and lose my money. I had a similar issue with another purchase, where I received a response, but the mattress provider informed me I'd need to return everything to get a refund and repurchase. This is not the customer service I expect for such a significant purchase.
Claim your business profile now and gain access to all features and respond to customer reviews.
Truemed is the leading platform enabling qualified health purchases with Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
From fitness tools to supplements and more, our platform helps you unlock the potential of your HSA/FSA funds for true health investments. Say goodbye to the sick-care model—say hello to true-healthcare.
