I have been a Truespeed customer since they installed in the Glastonbury area. At the time I worked in the local computer shop and we actively recommended Truespeed to our customers. I would never recommend them now. My latest contract which I was happy with ended. I had a single email which I unfortunately missed informing me that at the end of my contract which was £28 per month @ 300mbps was now going to be £55 moving forward!!! I contacted Truespeed which took over 45 minutes to get through 🙄 I was them offered 600mbps but for the increased price of £38 pm. I decided to decline to look at my options. I decided to ring back and accept the offer at which point I was told that the best deal available to me 2 weeks later was now 300mbps for £43 pm. What a scam. I am so disappointed. The staff on the phone seemed indifferent and said that’s what the contract ladder was offering now. Thanks Truespeed for the worst customer service I’ve experienced in a very long time. 😔
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Our mission is to bring ultrafast, full-fibre broadband to communities that other providers have overlooked.
We never consciously build where full-fibre is already available. This means that in many cases, the speeds we offer are vastly better than our customers are used to.
Connecting the communities we live in and love isn't just a job to us. It's personal. And it shows in our customer reviews.
We connect schools and community hubs for free for life, and we support local clubs and organisations.
Plus, what you sign up for is what you pay. We’ll never increase your monthly fee while you’re in contract.
That’s why upgrading to Truespeed makes such a difference for so many of our customers.See more
