Review Time
Second time I've been with Truespeed (two different parts of the country), and they've been amazing both times. This time Lee Gates-Deville got us signed up and booked in for the installation in a matter of minutes. Couldn't rate more highly.
Customer service is Garbage
I am currently sitting waiting for these clowns to answer the phone. I look at my call timer and I see I have now been waiting for 1 hour and 37 minutes and the still haven’t answered.
This is not a one off experience either. I have had cause to ring them 3 times in the last couple of weeks and the call time on each of them was over 50 minutes.
The thing is Truespeed know this is happening and are doing nothing to rectify the situation. So from that you can deduct that they obviously do not care a jot about customers or customer service. I am going to cancel
My account when I eventually get through and move to another provider.
Truespeed you are a joke
**** UPDATE ****
I gave up after waiting 3 hours and 15 minutes so I still haven’t managed to speak to them !!!!!
Excellent service with impressive signal quality. The installer was incredibly friendly, very helpful, and knowledgeable. The installation was completed in just a few minutes, and they took the time to verify the signal strength in the areas I needed it most. The signal quality exceeded my expectations, and scheduling the appointment over the phone was a breeze. I couldn't find any faults in the entire process.
I had a conversation with a representative who was incredibly helpful, and I didn't have to wait long to connect with him. I encountered an issue, and he resolved it efficiently. He also made extra efforts to ensure my internet was fixed promptly. I would highly recommend the customer service from this company. Thank you!
I spoke with a representative to arrange my installation, and he was incredibly helpful and professional, going above and beyond to accommodate my timing needs. A true asset to the team. In a time when many companies rely on ineffective chatbots, the human touch is invaluable. He was fantastic!
The technician who visited today was extremely helpful. He identified an issue that required rerouting the cable to ensure Wi-Fi access throughout the house and handled it effortlessly. A great person and an excellent representative for the company. We will surely recommend this service to our friends.
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Our mission is to bring ultrafast, full-fibre broadband to communities that other providers have overlooked.
We never consciously build where full-fibre is already available. This means that in many cases, the speeds we offer are vastly better than our customers are used to.
Connecting the communities we live in and love isn't just a job to us. It's personal. And it shows in our customer reviews.
We connect schools and community hubs for free for life, and we support local clubs and organisations.
Plus, what you sign up for is what you pay. We’ll never increase your monthly fee while you’re in contract.
That’s why upgrading to Truespeed makes such a difference for so many of our customers.See more
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