Extremely troubling situation! I received an email in December indicating my son's student membership was canceled and that no action was needed on my part regarding the direct debit. After my son joined another gym and left, we discovered they were still collecting fees monthly. Upon contacting them, we were told the email was a mistake and they had changed the direct debit provider—an email we never received. They are refusing to refund the amount charged. How many others have faced this?
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