Truhearing has been great, up until the billing came in to play. The local director, Tana, goes above and beyond every time. Location is convenient, the receptionist, Maura, is great too. All of my inter actins with them have been great.When I got my aids, Tana explained everything in great detail, and had an amount I owed, based on what my insurance, Anthem, would pay. My out of pocket was to be $2890, which I paid in full in late September. According to Anthem, the bill was originally rejected because it needed corrections from Truhearing and was sent back. The corrections were made, and Anthem paid Truhearing $865.63 in December. Per Anthem, this means I overpaid that same amount, and am due a refund from Truhearing. I have called and spoken to 5 or 6 different people, and am told they are “looking into it” every time. Finally, I filled a BBB complaint, and opened a dispute on my credit card. They responded to the BBB with a reply that made absolutely no sense. My credit card is currently working on the dispute. I would have given Truhearing 5 stars, had this problem not come up. I would have recommended the company to everyone that asked where I got my hearing aids. This type of business practice, keeping money that isn’t theirs is very dishonest . I am due a significant refund. Due to this hassle, when it’s time for new hearing aids, I will go elsewhere.
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TruHearing is a hearing aid savings program that saves you 30-50% off the retail price of hearing aids. TruHearing works with health insurance companies to give their members exclusive access to great savings on hearing aids and excellent service from over 3,100 hearing healthcare providers nationwide.