I bank at the Robert C Byrd branch In Beckley WV. For a month I have been trying to make a cash deposit thru the ATM and I’m not given an option for deposits. The ATM also displays that transfers are unavailable. I have had to go in the lobby every time to make my deposit, which is an inconvenience. I was told by one of the employees at the branch that there are issues with the machine and It is being replaced in the fall so this machine probably will not be fixed. I’m sorry but this is unacceptable. The ATM is supposed to be for convenience and should be working properly. I used to work for BB&T and I know that this would have never happened before Truist . Also your toll free customer service department is horrible. It would be nice to speak to someone who speaks English and they are not helpful
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