Review Time
What type of bank gives you a number on your debit card and after spending half hour with the computer and finally phone number rings to tell you their closed right now What happens if you have a emergency I think time to change Banks!!!!!
Worst Bank : Do yourself a big favor , stay away , I opened a new personnal checking account online , I initiated $200.00 seposit into the new account from my external capitalone bank account , suddenly my account with truist got locked for security reason (s) which I am unable why , they asked me to travel to their branch which is 50 miles away , I rejected , by now I am awaiting the fraud department to resolve .
“Many banks offer good rates to their best customers, but Truist proved they offer something rarer: integrity and respect. I recently went through a sudden, severe financial hardship. I was ashamed to ask for help, but when I finally did, I wasn’t transferred to a collections department or treated like a number. I spoke to real people who respected my history as a well-qualified borrower and offered me excellent rates and solutions rather than judgment. If you want a bank that stands by you when life gets ‘hard and fast,’ this is the one. Truly extraordinary service.”
There is only one ATM available within an 8-mile radius of our town. The ATM at the local bank was out of service from 12/24/25 to 12/29/25. This created significant challenges for accessing cash, especially during the holidays and a weekend when tellers were also unavailable. Each transaction incurred an extra fee of $5 to $6 until the bank reopened on Monday morning. Accessing cash was severely limited.
I visited the bank to retrieve a single document from my safety deposit box, expecting a quick in-and-out process. However, with only one teller at the window and another at drive-up, I faced a wait of over 20 minutes. Despite having five customers ahead of me, I had already waited 45 minutes. It seems they prioritize profits over providing adequate service.
This bank prioritizes profit over customer satisfaction. The app is frustrating to use, and the staff aggressively promote their subpar credit card. Management seems ineffective. I strongly advise against using this bank; consider a credit union instead.
After being a customer for over 25 years with this institution and its previous names, I've come to the conclusion that it might be the worst regional bank in terms of customer service and banking. It's nearly impossible to get a clear answer from customer service, and reaching bank staff is a challenge. Prolonged holds on US Government checks suggest they might be facing liquidity issues. I'm seriously contemplating switching to a bank that values its customers and respects our loyalty along with the assets we keep there. I cannot recommend this institution to potential new customers.
I'm at a loss for words to describe the sheer incompetence of this institution. It's not just one issue; it's a series of problems. When we call, there's no response, and even after leaving messages for a callback, we hear nothing. Our funds are tied up, and despite spending $1,500 to change an account, we’ve been told it would take a week—yet here we are, four months later, with nothing resolved. I strongly advise against engaging with this institution!
I was already aware that the service was lacking, but seeing the average review score of 1.2 stars truly shocked me. I've never encountered such a low rating for any business before. Kudos to the leadership for seemingly driving the company into the ground, which I have believed was their main goal from the start. Since the merger of the two companies, everything related to banking has become more complicated, longer, and more expensive. Now, they are introducing a $15/month fee for checking accounts that used to be free. That was the final push for me to close my five accounts and move on. As I write this, I anticipate the hassle of this transition, but it is necessary. The company has depended on customer inertia to keep their base, but they have made too many negative changes to overlook any longer. Farewell to long waits and frustrations. Farewell to the issues with the health savings account. Farewell.
I was aware of the company's problems, but the average rating of 1.2 stars shocked even me. I've never seen such a low review score for any business. Kudos to the CEO for steering the organization into turmoil, which I've suspected was their goal from the start. Ever since the merger, banking has become increasingly difficult, slower, and more expensive. Now, they’ve introduced a $15 monthly fee for checking accounts that used to be free. This was the final straw for me, prompting me to close my five accounts and leave. As I write this, I dread the hassle of switching, but it's necessary. The company has relied on customer inertia, but they've committed too many missteps to overlook any longer. Farewell to the long waits and frustrations. Goodbye.
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